ISO 9001 quality certification

AC PIZZAITALIANACADEMY (PIA) intends to pursue a policy of quality and customer satisfaction with determination and continuity. Given the imperative need to ensure compliance with legal requirements and maximum customer satisfaction, the organization intends to implement a program of actions that will allow it to improve its performance over time.

The above translates into establishing well-defined quality objectives and monitoring the effectiveness of the actions implemented to achieve them, as well as analyzing the context and risk, and managing stakeholder expectations. With a clear desire to meet customer needs and regulatory requirements, the company has set the following objectives:

• ensure compliance with all legislative, contractual and other requirements;
• the improvement of the image and reputation of the Organization on the market;
• the maximum satisfaction of the interested parties with particular attention to communication, support and customer assistance;
• define, implement and maintain an effective Quality Management System in compliance with the UNI EN ISO 9001:2015 standard
• communicate its policy to interested parties;
• monitor the behavior of suppliers / partners to ensure compliance with legislative requirements and compliance with qualitative aspects;

In relation to its commitment to continuous improvement, the company defines and implements an improvement program based on the following activities:

• customer satisfaction monitoring;
• planning of the activities necessary for the implementation of the Management System;
• business optimization;

The Management undertakes to make available all the necessary resources to ensure that the Quality Management System can be implemented in the best possible way.

Casamassima, 01/02/2018